Privacy Policy

Last Updated: January 27, 2026

1. Introduction

Easy Tipping ("Company," "we," "us," or "our") operates the Easy Tipping App and website (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our application.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Service. By accessing and using Easy Tipping, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.

2. Information We Collect

2.1 Information You Provide Directly

Account Registration: When you create an Easy Tipping account, we collect your name, email address, phone number, business information, location(s), and payment details.

Tip Data: We collect information about tips processed through our platform, including tip amounts, distribution records, employee information, and transaction history.

Communication: When you contact us via email, chat, or support tickets, we collect the content of your communications and any attachments.

Forms & Surveys: We collect information you voluntarily provide through forms on our website, including the ROI Calculator, Tip Health Audit, Lead Qualification tool, and feedback surveys.

Payment Information: We collect payment details necessary to process subscriptions. Payment processing is handled by secure third-party payment processors (Stripe, PayPal) and we do not store full credit card numbers.

2.2 Information Collected Automatically

Usage Data: We collect information about how you interact with our Service, including pages visited, features used, time spent, and actions taken.

Device Information: We collect device type, operating system, browser type, IP address, and unique device identifiers.

Cookies & Tracking: We use cookies, web beacons, and similar technologies to track your activity and preferences. See Section 7 for more details.

Location Data: We may collect approximate location data based on IP address to provide localized content and comply with regional regulations.

3. How We Use Your Information

We use collected information for the following purposes:

• Service Delivery: Providing, maintaining, and improving the Easy Tipping platform and features
• Account Management: Creating and managing your account, processing payments, and providing customer support
• Communication: Sending service updates, security alerts, and responding to your inquiries
• Marketing: Sending promotional emails, newsletters, and product updates (with your consent)
• Analytics: Understanding user behavior, improving user experience, and optimizing features
• Compliance: Meeting legal obligations, enforcing agreements, and preventing fraud
• Personalization: Customizing content and recommendations based on your preferences
• Research: Conducting aggregated research and analysis to improve our services

4. Legal Basis for Processing (GDPR)

For users in the European Union and other GDPR-regulated regions, we process personal data based on the following legal grounds:

• Contractual Necessity: Processing is necessary to fulfill our service agreement with you
• Legitimate Interests: Processing serves our legitimate business interests (e.g., fraud prevention, analytics)
• Consent: You have explicitly consented to the processing
• Legal Obligation: Processing is required by law
• Vital Interests: Processing is necessary to protect your vital interests or those of others

5. Data Sharing & Disclosure

5.1 Third-Party Service Providers

We share your information with trusted service providers who assist us in operating our website and conducting our business, including:

• Payment Processors: Stripe, PayPal (for payment processing)
• Cloud Hosting: AWS, Google Cloud (for data storage and infrastructure)
• Analytics: Google Analytics, Mixpanel (for usage analytics)
• Communication: SendGrid, Mailchimp (for email communications)
• Customer Support: Zendesk, Intercom (for support ticketing)

All service providers are contractually obligated to protect your data and use it only for specified purposes.

5.2 Legal Requirements

We may disclose your information when required by law, court order, or government request, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.

5.3 Business Transfers

If Easy Tipping is involved in a merger, acquisition, bankruptcy, or asset sale, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.

5.4 Aggregated Data

We may share aggregated, anonymized data that cannot identify you personally with third parties for research, marketing, and analytics purposes.

6. Data Retention

We retain your personal data for as long as necessary to provide our Service and fulfill the purposes outlined in this Privacy Policy. Retention periods vary by data type:

• Account Data: Retained while your account is active and for 90 days after deletion
• Transaction Data: Retained for 7 years to comply with financial regulations
• Marketing Communications: Retained until you unsubscribe
• Cookies: Retained for up to 2 years (see Section 7)

You may request deletion of your data at any time, subject to legal retention requirements.

7. Cookies & Tracking Technologies

7.1 Types of Cookies

Essential Cookies: Required for basic website functionality (authentication, security, preferences)

Analytics Cookies: Track user behavior to understand how visitors use our site

Marketing Cookies: Track your activity across websites to deliver targeted advertising

Third-Party Cookies: Set by external partners (Google, Facebook) for analytics and advertising

7.2 Cookie Management

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. However, blocking essential cookies may impair website functionality.

We honor the "Do Not Track" (DNT) signal in your browser, though we note that not all tracking technologies respond to DNT signals.

8. Your Rights & Choices

8.1 GDPR Rights (EU & EEA Users)

If you are located in the European Union or European Economic Area, you have the following rights:

• Right to Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your data (subject to exceptions)
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a portable format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent at any time
• Right to Lodge a Complaint: File a complaint with your local data protection authority

8.2 California Privacy Rights (CCPA)

California residents have the right to know, delete, and opt-out of the sale of personal information. We do not sell personal information, but you may request details about our data practices.

8.3 Other Rights

• Marketing Communications: Opt-out of promotional emails by clicking "unsubscribe" or contacting us
• Cookies: Manage cookie preferences through our cookie consent tool
• Account Deletion: Request account deletion at any time

9. Data Security

We implement industry-standard security measures to protect your personal data, including:

• Encryption: Data transmitted via HTTPS/TLS encryption
• Access Controls: Role-based access to sensitive data
• Authentication: Multi-factor authentication for account protection
• Monitoring: Continuous security monitoring and intrusion detection
• Compliance: SOC 2 Type II certification and regular security audits
• Employee Training: Staff training on data protection and privacy

However, no security system is completely impenetrable. We cannot guarantee absolute security of your data.

10. International Data Transfers

Easy Tipping operates globally. Your information may be transferred to, stored in, and processed in countries other than your country of residence, including the United States. These countries may have data protection laws that differ from your home country.

By using Easy Tipping, you consent to the transfer of your information to countries outside your country of residence, which may provide a different level of data protection than your home country.

For EU users, we rely on Standard Contractual Clauses (SCCs) and other mechanisms approved by the European Commission to lawfully transfer data outside the EEA.

11. Children's Privacy

Easy Tipping is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will delete such information promptly.

For users between 13-18, we provide additional privacy protections and require parental consent where required by law.

12. Third-Party Links & Services

Our website may contain links to third-party websites and services that are not operated by Easy Tipping. This Privacy Policy does not apply to third-party services, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services before providing your information.

13. California Shine the Light

California residents may request information about the categories of personal information we share with third parties for their direct marketing purposes. To make such a request, please contact us using the information in Section 15.

14. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, and other factors. We will notify you of material changes by posting the updated Privacy Policy on our website and updating the "Last Updated" date.

Your continued use of Easy Tipping after changes become effective constitutes your acceptance of the updated Privacy Policy.

15. Contact Us

If you have questions about this Privacy Policy, wish to exercise your rights, or have privacy concerns, please contact us:

Easy Tipping Privacy Team Email: [email protected] Address: [Your Business Address] Phone: [Your Business Phone]

Data Protection Officer (EU): Email: [email protected]

Response Time: We will respond to all privacy requests within 30 days (or as required by law).

Appendix A: Data Processing Agreement (DPA)

For business customers processing employee data through Easy Tipping, we maintain a Data Processing Agreement (DPA) compliant with GDPR Article 28. Please contact our Privacy Team to request a copy of our standard DPA.

Appendix B: Subprocessors

A list of our current subprocessors (third-party service providers) is available upon request. We maintain an updated list and notify customers of changes to our subprocessor list.